Terms & Conditions

3. Orders, payment and cancellation

When you place an order, you accept these terms, our Refund Policy and our Privacy Policy.

You can cancel within 14 days of your order. If you cancel before you start your design, we refund you in full. Your design starts when you tick "Start my design now" and send your brief in the Writing Desk. After that, inside the 14 days, you pay for the work done. After 14 days, payments are not refunded. Our Refund Policy sets out the details, and a Legacy commission follows its own commission terms.

6. Free tools and the Wedding Planner

We offer the wedding table calculator and the Wedding Planner free of charge. They are not part of a paid package unless the package says so.

We give 1,000 free places to save plans to an account. A place lets an account keep two plans. The Wedding Planner page and the packages page show the number of places left. When the places are gone, a new account cannot save a free plan. Prestige and Legacy always include the Wedding Planner with unlimited plans, also after the free places are gone.

Each person can hold one free place. We can refuse or remove a free place that comes from an automated program, a disposable email address, or many accounts made by one person.

We can change, limit or end the free tools, or the number of free places, at any time. We do this for reasons such as cost, security, the law or a change to our service.

Before we end free saving to accounts, we email you at least 30 days before. In that time you can download your plan or delete it.

A plan that you keep in your browser stays on your device. We cannot see it, and we cannot restore it.

We give the free tools as they are. We do not guarantee that they are always available or that they have no errors.

10. Gift cards

An Everleigh House gift card can be used for 24 months from the date of purchase. After that date any balance left on it can no longer be used.

A gift card pays towards an Everleigh House order in the currency it was bought in. If an order costs less than the balance, what is left stays on the card for a later order until the card ends. If an order costs more, the rest is paid by card at checkout.

A gift card has no cash value. It cannot be exchanged for cash, and no change is given. It cannot be used to buy another gift card.

Keep the code safe: anyone who has it can use the card. If the code is lost before it is used, contact us and we can send a new code to the recipient, after which the old code stops working.

The buyer may cancel a gift card purchase and receive a full refund within 14 days of purchase, provided none of it has been used. If an order paid with a gift card is refunded, the part the card paid goes back onto the card, which keeps its original end date.

We keep the names and email addresses of the buyer and the recipient, and the buyer's message, until 90 days after the card ends, and then delete them. A card ends on its last day, or earlier if it is refunded or stopped by us. We keep the amount, the currency, the dates and the payment record as the record of the sale.