Refund Policy

1. Our refund policy

Your invitation is personalised for you alone. From the day you order, your place in our design calendar is reserved for you, and we cannot give it to another couple. For this reason, payments are not refunded after the 14 days below, whether design work has started or not.

2. Your 14 days to cancel

You can cancel within 14 days of the day you place your order. You do not need to give a reason. This right comes from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The 14 days end at the close of the fourteenth day after the day of your order.

Before you start your design: your design starts only when you tick "Start my design now" and send your brief in the Writing Desk. Your workspace then shows the day, and we email you. If you cancel within the 14 days and before that, we refund you in full.

After you start your design: ticking "Start my design now" asks us to begin straight away, inside the 14 days. If you then cancel before the 14 days from your order end, we keep payment for the work done up to the day you tell us. We refund the rest, and we tell you how we calculated the amount.

When your invitation is published: once your invitation is finished and published, the right to cancel ends, even inside the 14 days. You accepted this when you ticked "Start my design now".

A Legacy commission starts when you accept your proposal. Its commission terms set out the rights for your commission.

3. After the 14 days

After the 14 days, payments are not refunded, whether design work has started or not. This does not affect your statutory rights.

4. How to cancel

Tell us clearly that you want to cancel before the 14 days end. Email hello@everleighhouse.com with your names, and with your order reference or the email address you used at checkout. You can also write to Everleigh House, 167-169 Great Portland Street, 5th Floor, London W1W 5PF, United Kingdom.

You can use the model cancellation form below, but you do not have to. Any clear statement is enough. It is enough that you send it before the 14 days end.

5. Model cancellation form

Complete and return this form only if you wish to cancel the contract.

To: Everleigh House, 167-169 Great Portland Street, 5th Floor, London W1W 5PF, United Kingdom, hello@everleighhouse.com

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract for the supply of the following service: [your package and collection]

Ordered on (*) / received on (*): [the date of your order]

Name of consumer(s): [your names]

Address of consumer(s): [your address]

Signature of consumer(s) (only if this form is sent on paper):

Date: [today's date]

(*) Delete as appropriate.

9. Gift cards

The buyer of a gift card can ask for a full refund within 14 days of purchase, provided none of the card has been used. Once refunded, the card and its code stop working.

If part of a gift card has already been used, we will consider a refund of the unused balance in good faith.

When an order paid with a gift card is refunded, the part the gift card paid goes back onto the card rather than to a bank card, and the card keeps its original end date. Any part paid by bank card is refunded to that card.